How to stay connected with your customers

Things you can do now to keep in touch. Things you can do now to keep in touch.  ‌ Stay connected with your customers At Instagram, we understand that disruptions and frequent changes make normal communication more difficult. We want to help your business stay connected with your communities and customers. We're sharing some creative ways for you to be purposeful during this time by authentically engaging with your community, keeping open lines of communication with your customers and bringing your business online. Finding the resources for all this communication can be difficult, especially when you're managing other parts of your business. Check out our downloadable templates to help get you started with customer communications. Get Templates Get your message out Instagram can help you reach your audience — whether you are currently open, closed, changing your business model, sharing items in stock, offering discounts or helping your community. Businesses are also using Instagram to reinforce their commitment to their community and show care and positivity during an uncertain time. You can share #calmingcontent in your caption to help people stay positive and inspired. Communicate with customers Instagram Direct is an easy way to communicate directly with customers, respond to questions and provide support. You can manage your Instagram Direct messages from your Facebook Page inbox (note that you must first connect your Facebook Page and Instagram account). You may not have time to answer every message in your Direct inbox, so share the answers to the most frequently asked questions on Feed or Stories. Consider creating a Story Highlight with answers to FAQs. Take your business online At a time when it's best to create space apart, we can connect together online. Bring events online or host a Q&A with Instagram Live. If your store is closed, you can still showcase your products or service in a Live session as well — think of it as a chance to take your customers behind-the-scenes. To get as many viewers for your Instagram Live as possible, tease it on Feed and Stories before you go live, and post your Live Video to Stories when you're done so it shows up for 24 hours. Need more resources? At Instagram, we want to help as much as possible during this challenging time. Visit the Business Resource Hub for tools to help you manage your business through disruptions. Visit Resource Hub       © Instagram. Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025 This message was sent to belagakdotcom@gmail.com and intended for aiboba.jambi. Instagram sends updates like this to help you keep up with the latest on Instagram. You can unsubscribe from these updates, or remove your email if this isn't your Instagram account. Unsubscribe or remove your email from this account.     Facebook, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA 94025